Por otro lado, la Institución viene desarrollando su actividad con normalidad y dentro de los servicios mínimos y de teletrabajo, habiendo recibido consultas respecto a la aplicación de las medidas extraordinarias y repatriación de aragoneses en el extranjero

Zaragoza, 12/03/20

El Justicia de Aragón recibió en la jornada de ayer una queja de una ciudadana trabajadora del Hospital clínico Lozano Blesa en la que indicaba los problemas que muchos trabajadores de este tienen para acceder a una plaza de aparcamiento publico gratuito en estas jornadas.

Habida cuenta de las circunstancias extraordinarias, de la extensión a dicho problema que pueden tener otros trabajadores de centros hospitalarios en la capital de la ciudad y de la existencia en varios de ellos de parkings de titularidad municipal en sus inmediaciones.

Desde El Justicia nos hemos puesto en contacto con el Ayuntamiento de Zaragoza para instarles a adoptar medidas adecuadas a facilitar dicho aparcamiento en estas instalaciones municipales con carácter gratuito a los trabajadores sanitarios.

Por otro lado, prosigue con normalidad la actividad administrativa de la Institución, con la instrucción de los diferentes expedientes mediante teletrabajo de su personal y unos servicios mínimos no presenciales en su sede.

Las consultas recibidas en estas jornadas en la Institución a través del teléfono, web y correo electrónico han versado fundamentalmente sobre dudas de la ciudadanía en la aplicación de las medidas especiales adoptadas por el Gobierno de la Nación, así como varias consultas sobre la repatriación de ciudadanos aragoneses en el extranjero.

En este ultimo caso, se han hecho gestiones con la Delegación del Gobierno en Aragón, organismo competente que está realizando el trabajo en esta materia.

Trafford Council will now change the way it investigates missed bin collections after the Local Government and Social Care Ombudsman upheld a number of complaints about the authority.

Problems raised with the Ombudsman include assisted bin collections for elderly or disabled people not being put back in the right place. For one disabled man, this meant the bins blocked him from getting out of his house.

In another case, over an extended period, residents of one block of flats regularly had to collect their communal bin from a car park, some 100 yards away.

The Ombudsman upheld six people’s complaints about their bin collections between April and December 2019 and has now issued a public report because of the volume of complaints it was receiving.

Michael King, Local Government and Social Care Ombudsman, said:

“Although Trafford Council has responded appropriately to these people’s reports, this has not stopped their problems from happening again. The council’s complaints process has not allowed it to learn from its monitoring of the service, before escalating the complaints to me.

“I’m pleased the council has agreed to the changes to its complaints process I have recommended and hope this will now allow it to recognise where improvements need to be made to the service it provides.

“Anyone who is experiencing problems with the refuse collection service should first have completed the council’s complaints process before we can register a complaint. Any complaints that then come to us will be looked at on a case-by-case basis.”

The Local Government and Social Care Ombudsman’s role is to remedy injustice and share learning from investigations to help improve public, and adult social care, services. In this case the council has agreed to apologise to all the people who have complained and monitor their next 12 collections.

Four of the people who have complained will be given £100 to acknowledge the time and trouble they have gone to in bringing their complaints, while the people living in the block of flats will be given £150 in recognition of the injustice caused over a number of years.

The crew who collect the disabled man’s bins will be given a photograph of where the bins are to be left.

The Ombudsman has the power to make recommendations to improve processes for the wider public. In this case the council has agreed to review its missed collection report and complaints process, and will also ask its Overview and Scrutiny Committee to consider whether the recent changes to its waste collection service have brought about improvements to the service.

T

The Ombudsman will be taking full account of the current context in assessing and investigating complaints and would ask complainants to consider this when using our service.

For local authority code of conduct complaints, we wish to remind all that a vexatious complaint is a breach of the code in itself and will certainly be treated as such during the current crisis.

Operational Arrangements

In line with all public services in Wales, we are monitoring the ongoing situation regarding Coronavirus (COVID-19) and managing the possible impact on the organisation.

Our service users

We are currently responding to emails as normal, and we would encourage you to contact us by email whenever possible, or by submitting a complaint form through our website.

Our telephone service has been suspended, but if you leave a voice message we will try to call you back although there is likely to be some delay. In line with the UK Government advice, we are making alternative arrangements to enable our staff to work from home.

We are working to maintain a good service and to try to remain accessible to all people who need us.  However, we may not be able to meet our usual target dates, and those using our service may experience slower than usual response times.

Service providers

Where your ability to supply information to us is compromised due to reduced capacity, we encourage you to liaise with us directly to discuss. Many complaints arise from, or are made worse by, misaligned expectations. With capacity within services likely to be stretched, we encourage you to set realistic timescales with complainants regarding your ability to respond. Timescales can be extended in exceptional circumstances.

Where possible, you may wish to add automatic responses to email inboxes (reducing the demand for you to reply manually) and explain when complainants can realistically expect a response. Further information will be given as the situation develops.

Construction works: Recommendations by the Commissioner for Environment and Planning for simpler and effective control

In June last year, the Commissioner for Environment and Planning, Perit Alan Saliba, had made various recommendations to the authorities with the main aim of voicing the citizens’ concerns and restoring safety in the construction sector.

During the same month, new regulations on the avoidance of damage to third parties were published but however, the fatal building collapse that happened a few weeks ago prompted the Commissioner to refresh these recommendations and call for more drastic measures.

The recommendations were sent to the Prime Minister and to the Committee set-up by the Prime Minister tasked with the review of building rules and practices.