Le Marche delle buone pratiche con il “Codice etico dell’intrattenimento”

Date of article: 20/02/2020

Daily News of: 21/02/2020

Country:  Italy - Marches

Author: Garante regionale dei diritti della persona (Regional Ombudsman of Marches)

Article language: it

oluto dal Garante regionale e realizzato attraverso la collaborazione di Confcommercio e Cogeu riceve l’apprezzamento del Ministro Lamorgese. Nobili: “Ci siamo dotati di alcune regole che sono alla base della sicurezza, ora dobbiamo espanderle, irrobustirle, cercare nuove alleanze”

Le Marche come esempio nazionale di buone pratiche. Nel corso dell’incontro con i familiari delle vittime della tragedia di Corinaldo, il Ministro dell’Interno, Luciana Lamorgese, ha espresso apprezzamento del il “Codice etico dell’intrattenimento – Regole per i locali a tutela dei minori”, voluto dal Garante regionale dei diritti, Andrea Nobili, e reso possibile attraverso il pieno coinvolgimento di Confcommercio e Cogeu (Comitato genitori unitario).
“E’ stato un percorso lungo ed articolato – sottolinea Andrea Nobili – che ha prodotto un primo strumento d’intervento sul territorio, ovviamente da supportare con altre iniziative, soprattutto sui versanti della sicurezza, della prevenzione, della sensibilizzazione e dell’ascolto dei giovani. Bene ha fatto il Ministro a chiedere un censimento delle strutture destinate al divertimento, con l’obiettivo di poter effettuare controlli precisi sul loro stato e verificare come vengono fornite le autorizzazioni”.
Aspetti centrali del “Codice”, conformità degli spazi, salubrità dell’ambiente, sicurezza, programmazione consapevole, collaborazione con le forze dell’ordine, utilizzo di personale qualificato, contrasto all’uso di droghe e all’ abuso di alcool, corretta comunicazione, tutela assicurativa e utilizzo di un segno distintivo per le strutture che ritengono di aderire.
Secondo Nobili lo stesso “Codice” rappresenta un punto di partenza attorno al quale costruire una solida unità d’intenti e nuove progettualità che garantiscano il raggiungimento degli obiettivi prefissati. “Ci siamo dotati di alcune regole – evidenzia il Garante – che sono alla base della sicurezza, ora dobbiamo espanderle, irrobustirle, cercare alleanze. Vigilare affinchè nessuno pensi di poter giocare ancora con la vita dei ragazzi”.

A.Is.

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Folkestone council chastised by Ombudsman over housing complaint

Date of article: 20/02/2020

Daily News of: 21/02/2020

Country:  United Kingdom - England

Author: Local Government Ombudsmen for England

Article language: en

Folkestone and Hythe council has been heavily criticised by the Local Government and Social Care Ombudsman for the way it responded to a complaint about its treatment of a homeless family.

The Ombudsman was asked to investigate after a family, which includes two small children, was left waiting for support when it approached the council as homeless, having been asked to leave the single room they were living in.

The Ombudsman’s investigation found the council delayed helping the family for three weeks in January and February 2019, and failed to consider information the family provided, and instead did not help them until they were actually homeless.

Michael King, Local Government and Social Care Ombudsman, said:

“The statutory guidance is clear – people do not need to make a formal request for help to trigger the council’s duties towards them. In this case, had the council been more alert to the family’s call for help, they may have found accommodation sooner. As it is, they have been left uncertain whether they would have been offered unsuitable bed and breakfast accommodation at all, had the council acted appropriately.

“At times during my investigation, the council has refused to respond to enquiries – and has even questioned our authority to investigate - leading us to threaten the council with a court summons to attend our offices before it provided evidence.

“The council now needs to reflect on how it has dealt with both the complaint and its response to my enquiries and accept the simple and practical measures I have recommended to improve its service for homeless people in its area.”

The Local Government and Social Care Ombudsman’s role is to remedy injustice and share learning from investigations to help improve public, and adult social care, services. In this case the council has been asked to apologise to the man and pay him £100 to recognise the uncertainty and distress caused.

The Ombudsman has the power to make recommendations to improve processes for the wider public. In this case the council should review its procedures for handling requests for housing assistance, so it deals with cases based on both waiting time and urgency.

It should also review its resources to ensure it is meeting its duties to people who are threatened with homelessness, and homeless, under the 1996 Housing Act.

Article date: 20 February 2020

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New Ombudsman report finds Swansea Bay University Health Board failed to recognise stroke symptoms in pensioner who later died

Date of article: 19/02/2020

Daily News of: 21/02/2020

Country:  United Kingdom - Wales

Author: Public Services Ombudsman for Wales

Article language: en

An 87-year-old woman died after a Health Board failed to take prompt and appropriate action to assess and treat her symptoms of a stroke, the Public Services Ombudsman for Wales has found.

The Ombudsman launched an investigation after receiving a complaint about the care given to Mrs T (anonymised) between June and August 2017 by Swansea Bay University Health Board, previously known as Abertawe Bro Morgannwg University Health Board.

The Ombudsman found that the Health Board failed to undertake an appropriate assessment of Mrs T’s risk of a stroke, even when her family raised concerns that she appeared to have a left-sided weakness, facial droop and slurred speech.

He also found that when doctors were asked to review Mrs T’s condition in light of her family’s concerns, two separate clinicians failed to document their attendance, assessment or findings. A third clinician failed to note whether any symptoms of a potential stroke were considered at all.

In addition, the investigation found that there was a failure to appreciate that a severe deterioration of Mrs T’s condition, following gastroenterological complications, meant that she was too unwell to proceed with a planned X-Ray on 23 August 2017. It was following this X-Ray, as she was being returned to the ward, that Mrs T died.

The Ombudsman also criticised shortcomings in record-keeping relating to the care provided to Mrs T.

Commenting on the report, Nick Bennett, Public Services Ombudsman for Wales, said:

“I am extremely concerned at the failure to adequately assess and treat the stroke symptoms that Mrs T presented with, even after her family intervened. By the time Mrs T’s stroke was diagnosed on the afternoon of 27 June, it was too late to administer the appropriate medication.

“I also found the lack of adequate records and notes relating to the clinical care of Mrs T worrying. For example, my investigation found that Mrs T was probably malnourished, as she experienced significant weight loss during her admission. Unfortunately, this was not addressed owing to errors and omissions in the records, which resulted in an unnecessary three-week delay in making a dietician referral.

“Furthermore, I found that Mrs T experienced severe anxiety and was probably suffering from delirium during her time in hospital. Whilst the decision not to prescribe sedatives was acceptable clinical practice, owing to the patient’s high risk of breathing difficulties, specialist input should have been sought to establish whether any other intervention could help alleviate her anxiety. Such advice might have provided some reassurance to the patient’s family, who felt that their concerns were dismissed and ignored.”

The Health Board has agreed to several recommendations, including:

  • Adopting a recognised stroke risk assessment tool and training all medical staff in its application
  • Providing refresher training on the recognition and treatment of TIAs and stroke, in line with the latest NICE guidance
  • Providing a full apology to the family of Mrs T for the failings in the care provided to her.

To see the report, click here.

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El Procurador del Común pide que se instalen puntos de recarga de vehículos eléctricos en zonas rurales

Date of article: 19/02/2020

Daily News of: 21/02/2020

Country:  Spain - Castilla y León

Author: Regional Ombudsman of Castilla y León

Article language: es

Además, pide que se corrija la falta de actualización de la información proporcionada a través de la página web de la Junta de Castilla y León sobre los puntos de recarga existentes en la Comunidad.

 

La movilidad por medio de vehículos eléctricos se está impulsando por parte de las Administraciones públicas, sobre la base de que estos vehículos, frente a los que hasta ahora han sido los convencionales, reducen la contaminación atmosférica y acústica y suponen un ahorro del consumo de combustibles fósiles y de emisiones de gases de efecto invernadero. No obstante, el potencial de los vehículos eléctricos está condicionado a la gestión de los puntos de recarga de las baterías de estos vehículos, para los cuales ya se han impulsado algunas líneas de subvención en Castilla y León.

Con todo, lo cierto es que, con mayor o menor rapidez, el desarrollo e implantación de infraestructuras de recarga de vehículos eléctricos necesariamente llegará a las capitales de provincia y a los núcleos con mayor población, pero la estructura territorial y demográfica de nuestra Comunidad puede exigir una implementación de medidas desde la Administración autonómica, junto con las Administraciones locales, para impulsar dicha implantación en el ámbito rural, como una medida más dirigida a que los ciudadanos de este ámbito cuenten con igualdad de oportunidades al del resto de los ciudadanos; máxime cuando y en el marco del principio rector de las políticas públicas contenido en el artículo 16.10 del Estatuto de Autonomía de Castilla y León, se dispone sobre “La modernización y el desarrollo integral de las zonas rurales de Castilla y León, dotándolas de infraestructuras y servicios públicos suficientes”.

Consecuentemente, desde el Procurador del Común  se ha instado a la Administración autonómica a que, en el marco de una nueva Estrategia Regional de Vehículos de Energías Alternativas en Castilla y León, se valore la conveniencia de establecer algún tipo de discriminación positiva que facilite la implantación normalizada de los puntos de recarga de los vehículos eléctricos en los ámbitos rurales de la Comunidad, y no solo en las grandes urbes en las que el desafío de la electrificación del parque móvil habrá de tener menos dificultades; así como que, con la menor demora posible, se actualice la información proporcionada a través de la página web de la Junta de Castilla y León en cuanto a los puntos de recarga instalados en el territorio de la Comunidad.

Más información y datos en la resolución: https://www.procuradordelcomun.org/resolucion/903/puntos-de-recarga-de-vehiculos-electricos-en-el-ambito-rural/1/

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National Whistleblowing Standards

Date of article: 19/02/2020

Daily News of: 21/02/2020

Country:  United Kingdom - Scotland

Author: Scottish Public Services Ombudsman

Article language: en

From July 2020 the Scottish Public Services Ombudsman is also the Independent National Whistleblowing Officer (INWO). 

The INWO has developed a set of National Whistleblowing Standards that set out the high level principles and a detailed procedure for investigating concerns.  These Standards are now being shared for information and to help prepare NHS organisations for implementation in advance of July 2020. For further information, please visit the new INWO website at www.inwo.org.uk

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