r. Ákos Kozma and his staff members conducted an on-site inspection at the Tököl Remand Prison on 11 March 2024 in the framework of the Optional Protocol to the Convention Against Torture (OPCAT) National Preventive Mechanism (NPM). The Ombudsman was received by Prison Lieutenant General, National Commander of the Hungarian Prison Service Dr. Tamás Tóth, Prison Brigadier General, head of cluster 2, Governor of Budapest Strict and Medium Regime Prison Dr. Zoltán Bozsó, as well as Prison Colonel, commander of the institution Mr. László Salgó.

During the visit, the Commissioner for Fundamental Rights of Hungary was informed, among others, on the operation of the institution with a capacity of 1273.

The Ombudsman will draw up a report about the visit.
 

A Staffordshire care provider has refused to refund a man’s estate after the Local Government and Social Care Ombudsman found it put too restrictive care in place for the last nine months of his life.

The man, who had dementia, attempted to take his own life while living in the Barrowhill Hall Care Home in Rocester, run by MOP Healthcare Ltd. Consequently, the care home put in place one-to-one care for 24 hours a day.

This cost the family an extra £2,520 a week. The family complained that the man did not need this level of care, particularly when his dementia progressed, and it was draining the man’s resources. They said as result, he had paid more than £100,000 for this care on top of his normal fees.

An Ombudsman investigation found MOP Healthcare Ltd did not properly assess the man’s mental capacity after he attempted to take his life, and failed to progress a legal document called a ‘Deprivation of Liberty safeguard’ properly.

The company did not consider other less-restrictive options for his care, despite his social worker and a community psychiatric nurse advising he could be kept safe with less limiting measures in place.

The Ombudsman asked MOP Healthcare Ltd to pay the family £1,000 for the distress of having to bring the complaint and review its staff training and how it tracks Deprivation of Liberty safeguards applications to its local council, to ensure similar faults do not happen again. The provider has agreed to these recommendations.

However, the Ombudsman also asked the provider to consider the lower cost had it accepted professionals’ recommendations to reduce the level of care and pay the man’s estate the difference. It has not agreed to carry out this recommendation.

Ms Amerdeep Somal, Local Government and Social Care Ombudsman, said:

“The provider has told us it will not pay the financial recommendation we have made because it says the family could have moved the man from his home at any time.

“I am not satisfied with this provider’s response. It shows no regard for the distress faced by the family witnessing their relative under constant supervision for the last nine months of his life, to the extent this was not lifted even when he was receiving end of life care.

“I will be sharing our findings with the care regulator, the Care Quality Commission.”

Nella giornata di mercoledì 10 aprile, i Difensori Civici delle Regioni e delle Province autonome italiane hanno avuto l’occasione di incontrare Papa Francesco e di consegnargli un dono speciale. Il dono è stato accompagnato da una dedica che sottolinea il profondo rispetto per il costante impegno del Santo Padre nel richiamare il concetto di dignità per tutti i popoli.

Marino Fardelli, Presidente del Coordinamento nazionale dei Difensori civici italiani e Difensore civico del Lazio, ha espresso gratitudine per l’opportunità e ha voluto ringraziare tutti i colleghi Difensori civici delle Regioni e delle Province autonome italiane, nonché il Presidente della Conferenza delle Assemblee legislative italiane, Antonello Aurigemma, presidente del Consiglio regionale del Lazio, per aver condiviso questa significativa giornata per la difesa civica italiana.

In una dichiarazione, Fardelli ha commentato: “È stato un momento di grande onore e responsabilità per noi Difensori civici italiani. Ringrazio tutti i colleghi per il loro impegno costante e il Presidente Aurigemma per il suo sostegno. Il gesto simbolico verso Sua Santità, Papa Francesco, riflette l’impegno dei Difensori civici italiani nel difendere i diritti e la dignità di tutti i cittadini, un impegno che continuerà ad essere al centro della loro missione”.

Published on 11 April 2024

The Ombudsman, Ger Deering, was recently interviewed by Tommy Marren on Midwest Radio. He explained the role of the office and how members of the public can get in touch. You can listen back to the interview below.