(CoE) Annual Report 2023: Commissioner Mijatović calls for determined and collective efforts to regain lost ground and advance human rights

Date of article: 22/01/2024

Daily News of: 24/01/2024

Country:  EUROPE

Author: CoE - Commissioner for Human Rights

Article language: en

“The intensification of challenges to the protection of human rights cannot be an excuse for giving up. Rather, the moment calls for a renewed commitment to the principles and standards for which our Organisation stands”, said today the Council of Europe Commissioner for Human Rights Dunja Mijatović, presenting her annual report for 2023 before PACE. “To regain lost ground and advance the cause of human rights, we must address the situation with determination and collective effort”.

This year’s report, the last of Commissioner Mijatović’s mandate, paints a worrying picture across Europe. The report highlights the human rights situation in conflict zones. Following her visit to Ukraine in March, the Commissioner focused on the crucial issues of the human rights situation of children transferred to Russia or Russian-occupied territories of Ukraine, and the human rights of Crimean Tatars in Russian-occupied Crimea. “While some reunifications have taken place, sustained international support for Ukrainian and Russian civil society organisations and individuals facilitating the reunification of Ukrainian children with their families or legal guardians remains essential”.

Following her visit to Armenia and Azerbaijan, including the Karabakh region, in October last year, the Commissioner calls on the authorities to ensure focus on human rights protection in their peace talks and establish strong human rights safeguards for all persons affected by the conflict.

In addition, there is a growing disregard for human rights standards, with hostile narratives threatening the fundamental principles of the universality and indivisibility of human rights. “This is most visible in the approach to migration management, with deeply alarming levels of tolerance to serious human rights violations against refugees, asylum seekers and migrants and neglect of rule of law principles taking root across Europe”, she stresses.

The increasing intolerance faced by LGBTI people, the retrogressive policies and rhetoric in several European countries undermining progress in protecting the rights of women and girls and the increasing polarisation within our societies are other trends illustrating a hostile environment for human rights.

The report also stresses the need to address the growing crises in the rights to adequate housing, health services, quality education, and an adequate standard of living, and the human rights impact of the triple planetary crisis of environmental pollution, climate change and biodiversity loss, and to protect human rights in the evolving context of the use of artificial intelligence.

2023 was also marked by the urgency of reversing the growing restrictions on civic space. “The disturbing decline in the safety and freedom of human rights defenders and journalists already has serious consequences for democracy and the protection of human rights throughout Europe”, she stresses.

Depicting an increasingly intricate and demanding human rights landscape, the Commissioner however underlines that there are many sources of hope and examples of resilience, such as the Heads of State and Government pledging to reaffirm their commitment to the norms and principles of the Council of Europe at the Summit in Reykjavik; the collective response to the war in Ukraine and the unwavering commitment of NGOs, journalists, human rights defenders, national human rights institutions and activists to stand up for human rights.

Read more

Reunión con el Comité Independiente de Expertos (COMEX) sobre la Carta de las Lenguas

Date of article: 19/01/2024

Daily News of: 24/01/2024

Country:  Spain - Navarra

Author: Regional Ombudsman of Navarra

Article language: es

El Defensor del Pueblo-Nafarroako Arartekoa, Patxi Vera, y su homólogo de la Comunidad Autónoma Vasca, Manuel Lezertua, se reunieron el pasado 18 de enero en Pamplona con miembros del Comité de Expertos del Consejo de Europa encargado de evaluar la aplicación de la Carta Europea de las Lenguas Regionales o Minoritarias. El encuentro se produjo en el marco de una serie de reuniones que dicho Comité de Expertos está celebrando con diversas instituciones, agentes e instancias, a fin de valorar la situación de las lenguas a que se refiere la Carta, entre ellas el euskera. En el curso del encuentro, Vera informó al Comité acerca de las quejas de la ciudadanía de Navarra en materia de euskera, así como de la actividad de la institución dirigida a la protección de los derechos lingüísticos. Se abordaron aspectos relativos a la situación de la lengua en los distintos ámbitos de competencia de la Administración, tales como el del acceso a la función pública, las relaciones con la ciudadanía y procedimientos administrativos, la sanidad, la educación y, en general, la prestación de servicios públicos”.

Read more

Participación de la Valedora do Pobo y de la asesora de la institución Mar Barcón en el programa Edu Referentes.

Date of article: 24/01/2024

Daily News of: 24/01/2024

Country:  Spain - Galicia

Author: Regional Ombudsman of Galicia

Article language: es

Con el Programa Edu Referentes la asociación Executivas de Galicia realiza encuentros de mujeres referentes gallegas con estudiantes de ESO, FP y Bachillerato, con visitas a centros educativos de Galicia. En este caso la charla tuvo lugar en el IES de Quiroga (Lugo).

El objetivo es que sea un canal que impulse y visibilice a las mujeres profesionales referentes de la Comunidad gallega y divulgar estos perfiles a los y las jóvenes en una labor de promoción de la igualdad.

Read more

Ombudsman findings, themes and trends – January 2024

Date of article: 24/01/2024

Daily News of: 24/01/2024

Country:  United Kingdom - Scotland

Author: Scottish Public Services Ombudsman

Article language: en

"graphical representation of the text below"

 

In this month’s edition of the Ombudsman’s findings, we highlight the importance of having robust systems and polices in place to ensure efficient and uninterrupted service delivery.

This month we published decision reports from 11 complaints investigated by the Ombudsman. Ten of these were about Health services and one was about Local Government. The outcome of these 11 complaints were

  • Fully upheld: 5
  • Some upheld: 2
  • Not upheld: 4

Recommendations and feedback

We made 22 recommendations to public bodies. Ten of these were about steps public bodies could take to learn and improve from the complaint.

A number of recommendations were made to ensure that organisations have efficient service policies and systems in place. For example, public bodies should have clear and accessible escalation procedures to follow if an issue remains unresolved. Similarly, polices and practices should be reviewed if not working as intended.

We made a further five recommendations to help public bodies improve their complaint handling. These asked organisations to ensure complainants were advised of delays in the complaints procedure and were given thorough and complete complaint responses. We also highlighted the importance of ensuring all staff are aware of the complaints procedure, particularly front-line staff.

Our Good Complaints Handling online course is specifically designed for staff who handle complaints at stage 1 of the Model Complaints Handling Procedure. Why not take a look at our training webpage and if you have any questions get in touch.

All our published decision reports can be read in full on our website.

Updated: January 24, 2024

Read more

Remise des rapports annuels 2021 & 2022

Date of article: 24/01/2024

Daily News of: 24/01/2024

Country:  Belgium - Wallonia and Federation of Wallonia-Brussels

Author: Regional Ombudsman of Wallonia and Federation of Wallonia-Brussels

Article language: fr

Le mercredi 24 janvier 2024, Marc BERTRAND, Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles, a remis officiellement à M. André FREDERIC, Président du Parlement de Wallonie, et à M. Rudy DEMOTTE, Président du Parlement de la Fédération Wallonie-Bruxelles, les rapports annuels 2021 et 2022 de l’Institution.

Au cours de l’exercice 2021, 5437 réclamations ont été enregistrées : 5036 relevaient des compétences du Médiateur, dont 3284 pour la Wallonie et 1752 pour la Fédération Wallonie-Bruxelles.
Pour l’exercice 2022, ce sont 5400 réclamations dont 3377 pour la Wallonie et 1570 pour la Fédération. Ces chiffres démontrent une certaine stabilité dans le nombre de dossiers traités.

Pour consulter le double rapport, cliquez ici

Domaines d’intervention

En Wallonie, ce sont les administrations en charge de l’économie (299 en 2021 et 319 en 2022), de la fiscalité (479 en 2021 et 851 en 2022), du logement et de l’énergie (401 & 608), qui ont fait l’objet du plus grand nombre de plaintes auprès du Médiateur.

Pour la Fédération Wallonie-Bruxelles comme les années précédentes, c’est l’administration en charge des bourses d’études qui génère le plus de réclamations (517 en 2021 et 451 en 2022), suivie de l’administration en charge des équivalences de diplômes (445 dossiers en 2021 et 593 en 2022).

A partir de l’analyse de tous les cas qui lui ont été soumis, le Médiateur formule 20 recommandations d’ordre général et 77 recommandations spécifiques, adressées pour certaines, aux autorités politiques (lorsqu’une modification décrétale ou règlementaire est nécessaire), et pour d’autres, aux administrations (lorsqu’il s’agit d’une modification d’une circulaire ou d’une pratique administrative).
Le rapport et les recommandations qui y sont formulées seront présentés prochainement devant les différentes commissions parlementaires.

Un Médiateur aux compétences élargies

A noter qu’en 2022, un processus législatif concernant le service de médiation a été initié devant les deux Parlements par plusieurs parlementaires. En effet, des propositions de décrets conjoints ont été déposées, discutées, amendées et approuvées en juillet 2023. Une analyse plus détaillée sera reprise dans le rapport 2023. On peut cependant noter que ces propositions visent à accroître les domaines d’intervention du médiateur, notamment aux organismes dotés de la personnalité juridique exerçant des missions de service public et financés pour plus de la moitié ou contrôlés par la Fédération Wallonie-Bruxelles ou par la Wallonie. Cette proposition vise également à transposer la directive européenne sur la protection des lanceurs d’alerte, en donnant au médiateur la fonction de « canal externe » de signalement des irrégularités constatées ou suspectées dans les administrations de la Wallonie et de la Fédération Wallonie-Bruxelles.

Read more