IOI Ombudsman News 17/2024

Date of article: 03/05/2024

Daily News of: 06/05/2024

Country:  WORLD

Author: International Ombudsman Institute

Article language: en

 


 

The new guide for Ombudsman staff when investigating complaints

IRELAND | Office of the Ombudsman publishes Guide on human rights approach to complaint handling

The Office of the Ombudsman in Ireland has recently introduced a Human Rights-based approach to Ombudsman complaint handling. The Office has also developed a guide: ‘Human Rights: A guide for Ombudsman staff when investigating complaints’. The project was financed by the IOI as part of its Regional subsidy programme.



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MÉXICO | La CDHCM dice que la filtración de imágenes e información sensible con motivo de feminicidios constituye violencia institucional y debe ser erradicada

En el caso particular de feminicidio, desde 2019 la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) ha reiterado su llamado a emprender acciones urgentes para evitar la filtración de información sobre la investigación o la víctima a los medios de comunicación. Se cuenta con el registro de que la exhibición de información personal sucede en al menos 30% de los casos.



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CANADA | Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI

Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.



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Collaboration on public awareness

NIGERIA | Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign

On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public.



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Les étudiants et étudiantes ont des difficultés à faire respecter leurs droits à l'université

FRANCE | Faire respecter ses droits à l’université : le Défenseur des droits publie deux nouvelles études

Le Défenseur des droits publie, ce 24 avril, deux études portant sur les difficultés rencontrées par les étudiants et les étudiantes pour faire respecter leurs droits à l’université, en partenariat avec l’Institut national de la jeunesse et de l'éducation populaire (INJEP).



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CANADA | BC Ombudsperson sees youth in custody at risk due to ministry inaction

The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke.



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SOUTH KOREA | ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites

The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund.



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El Síndic recuerda la importancia del derecho al descanso.

ESPAÑA | El ruido afecta a derechos fundamentales como el derecho a la intimidad y a la inviolabilidad del domicilio

En la Semana Sin Ruido, la institución del Síndic de Greuges de Catalunya recuerda la importancia del derecho al descanso. La mediación puede ser una buena herramienta para resolver conflictos en este ámbito.



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The Ombudsman publishes report on the garnishee order system

AUSTRALIA | Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament

The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State.



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PAKISTAN | Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023

The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.



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GUATEMALA | PDH participa en reunión de Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos

El Procurador de los Derechos Humanos (PDH), doctor Alejandro Córdova, participó en una reunión de la Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos, en la cual se presentó, por parte de autoridades en materia de seguridad ciudadana, el contexto y objetivos de la actividad.



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IGTO presents results of investigation into tax identification fraud

AUSTRALIA | IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud

The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO.



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ENNHRI 2024 Report on the State of the Rule of Law in the European Union published

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  Malta

Author: National Ombudsman of Malta

Article language: en

ENNHRI 2024 REPORT ON THE STATE OF THE RULE OF LAW IN THE EUROPEAN UNION PUBLISHED

May 2, 2024

The European Network of National Human Rights Institutions (ENNHRI) has announced the publication of the ENNHRI 2024 Report on the State of the Rule of Law in the European Union. Submitted to the European Commission on 23 April, the report significantly contributes to the EU’s rule of law monitoring cycle.

ENNHRI, uniting over 40 national human rights institutions across Europe, aims to promote and protect human rights throughout the region. It serves as a collaborative platform for these institutions, fostering solidarity and collective action to defend human rights and address related challenges at the European level.

The report addresses the situation in Malta, specifically relating to the establishment, independence, and effectiveness of a National Human Rights Institution (NHRI). It highlights that various national, regional, and international stakeholders have urged Malta to establish an NHRI, a recommendation prominently featured during the Universal Periodic Review of Malta.

The report encourages Malta to advance the adoption of legislative amendments swiftly and establish an NHRI in line with the UN Paris Principles.

It also highlights recent progress made by the Office of the Parliamentary Ombudsman, which joined ENNHRI in February 2024. By joining ENNHRI, the Ombudsman’s Office has committed to taking proactive steps towards achieving accreditation as an NHRI compliant with the Paris Principles.

The Ombudsman’s Office has actively pursued the establishment of a fully-fledged NHRI in Malta. It has proposed to the Maltese Government the integration of NHRI functions within its existing framework and suggested an extension of its current mandate to include a broader spectrum of human rights responsibilities. The Ombudsman Act supports this expansion, empowering the Office to address issues related to unjust, oppressive, or improper discriminatory actions by the public administration.

The Office operates with a high degree of independence. It is supported by adequate resources and enjoys financial autonomy, ensuring it can effectively uphold and advocate for expanded human rights responsibilities.

ENNHRI continues to monitor developments in Malta and stands ready to support the member institution and provide expertise on establishing and accreditation NHRIs to relevant stakeholders.

This publication and the ongoing efforts of the Ombudsman’s Office reflect a committed step towards enhancing the rule of law and strengthening human rights protection in Malta.

Documents:

ENNHRI 2024 Report on the State of the Rule of Law in the European Union

ENNHRI 2024 Report on the State of the Rule of Law in the European Union – Malta Chapter

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(CoE) Commissioner O'Flaherty calls for greater efforts to protect press freedom

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  EUROPE

Author: CoE - Commissioner for Human Rights

Article language: en

Ahead of World Press Freedom Day 2024, Council of Europe Commissioner for Human Rights, Michael O’Flaherty, issued the following statement:

“Despite a growing awareness of the importance of the press for democracy and of the threats it faces, journalists across Europe face increasing challenges.

Government repression, and a worrying lack of accountability for crimes committed against journalists contribute to a culture of fear and self-censorship. Moreover, the use of vague criminal charges and abusive lawsuits to stifle independent reporting remains a widespread problem. 

Addressing these issues requires police protection for journalists, thorough effective investigations of crimes committed against them, and legislative reforms to protect media professionals from undue pressure. It is also essential to promote awareness and a political discourse that supports journalists. These measures are crucial both for the protection of journalists and to uphold the public's right to have access to information.

An independent, pluralist and ethical press is a public good which serves the public interest. It requires a safe and secure environment. I will play my part in ensuring that journalists can work freely and safely, so that the press can continue to perform its essential role in a democratic society.”

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Judgment of the Court in Case C-670/22 | M.N. (EncroChat)

Date of article: 30/04/2024

Daily News of: 06/05/2024

Country:  EUROPE

Author: Court of Justice of the European Union

Article language: en

Link:

Languages:

PRESS RELEASE No 77/24

Luxembourg, 30 April 2024

Judgment of the Court in Case C-670/22 | M.N. (EncroChat)

EncroChat: the Court of Justice clarifies the conditions for the transmission and use of evidence in criminal cases with a cross-border dimension

In the context of criminal proceedings in Germany concerning illegal drug trafficking involving the use of the encrypted telecommunications service EncroChat, the Court of Justice clarifies certain conditions for the transmission and use of evidence under the Directive regarding the European Investigation Order (EIO) in criminal matters.

Thus, an EIO for the transmission of evidence already gathered by another Member State may, under certain conditions, be issued by a public prosecutor. The conditions applicable to the gathering of evidence in the issuing State do not need to have been satisfied in order for the EIO to be issued. It must, however, be possible for compliance with the fundamental rights of the persons concerned to be judicially reviewed subsequently. Moreover, an interception measure carried out by one Member State on the territory of another Member State must be notified in good time to that other Member State. The criminal courts must, under certain conditions, disregard evidence when the person concerned is not in a position to comment on that evidence. (...)

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The European integrity network, NEIWA, highlights the importance of a strong whistleblower protection

Date of article: 29/04/2024

Daily News of: 06/05/2024

Country:  Belgium

Author: Federal Ombudsman of Belgium

Article language: en

A colleague from our Integrity Centre took part in the annual meeting of the European network NEIWA, which took place in Valencia. The network brings together 33 organizations from 24 different countries that are committed on improving the integrity  and protection of whistleblowers and taking a stand against corruption. 

During several workshops, participants shared their knowledge and experience. The outcome of the meeting was the "Valencia Declaration", in which they highlighted the importance of whistleblowing.

"Whistleblowing is the best tool in the fight against corruption" say the members of the network in their Declaration. In the Declaration, they also condemn any form of suppression or limitation of the independence and efficiency of integrity and whistleblowing authorities. 

NEIWA members highlighted the importance of strengthening the work and coordination of all actors involved in the field of whistleblowing and the fight against corruption such as police and justice but also the civil society, as their contribution is essential for the establishment of a “Speak up” culture

A major issue for the network is the European Directive on the protection protection of whistleblowers, which has since been implemented in several European countries, including Belgium. Paul Hafellner, Legal Officer in the Fundamental Rights was invited to this meeting and made a presentation on the status of the transposition of the European Directive on the protection of whistleblowers of corruption. 

Finally, the network decided to admit new members, including Ombudsman of Wallonia (Belgium) and the Federal Institute of Human Rights (Belgium).

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