IOI Ombudsman News 17/2024

Date of article: 03/05/2024

Daily News of: 06/05/2024

Country:  WORLD

Author: International Ombudsman Institute

Article language: en

 


 

The new guide for Ombudsman staff when investigating complaints

IRELAND | Office of the Ombudsman publishes Guide on human rights approach to complaint handling

The Office of the Ombudsman in Ireland has recently introduced a Human Rights-based approach to Ombudsman complaint handling. The Office has also developed a guide: ‘Human Rights: A guide for Ombudsman staff when investigating complaints’. The project was financed by the IOI as part of its Regional subsidy programme.



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MÉXICO | La CDHCM dice que la filtración de imágenes e información sensible con motivo de feminicidios constituye violencia institucional y debe ser erradicada

En el caso particular de feminicidio, desde 2019 la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) ha reiterado su llamado a emprender acciones urgentes para evitar la filtración de información sobre la investigación o la víctima a los medios de comunicación. Se cuenta con el registro de que la exhibición de información personal sucede en al menos 30% de los casos.



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CANADA | Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI

Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.



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Collaboration on public awareness

NIGERIA | Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign

On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public.



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Les étudiants et étudiantes ont des difficultés à faire respecter leurs droits à l'université

FRANCE | Faire respecter ses droits à l’université : le Défenseur des droits publie deux nouvelles études

Le Défenseur des droits publie, ce 24 avril, deux études portant sur les difficultés rencontrées par les étudiants et les étudiantes pour faire respecter leurs droits à l’université, en partenariat avec l’Institut national de la jeunesse et de l'éducation populaire (INJEP).



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CANADA | BC Ombudsperson sees youth in custody at risk due to ministry inaction

The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke.



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SOUTH KOREA | ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites

The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund.



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El Síndic recuerda la importancia del derecho al descanso.

ESPAÑA | El ruido afecta a derechos fundamentales como el derecho a la intimidad y a la inviolabilidad del domicilio

En la Semana Sin Ruido, la institución del Síndic de Greuges de Catalunya recuerda la importancia del derecho al descanso. La mediación puede ser una buena herramienta para resolver conflictos en este ámbito.



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The Ombudsman publishes report on the garnishee order system

AUSTRALIA | Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament

The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State.



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PAKISTAN | Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023

The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.



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GUATEMALA | PDH participa en reunión de Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos

El Procurador de los Derechos Humanos (PDH), doctor Alejandro Córdova, participó en una reunión de la Instancia de Análisis para la Protección de Defensoras y Defensores de los Derechos Humanos, en la cual se presentó, por parte de autoridades en materia de seguridad ciudadana, el contexto y objetivos de la actividad.



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IGTO presents results of investigation into tax identification fraud

AUSTRALIA | IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud

The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO.



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‘Acampada Reivindicativa Lolo Dorta’ denuncia que VISOCAN cobra alquileres altos a familias vulnerables

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  Spain - Canary Islands

Author: Regional Ombudsman of the Canary Islands

Article language: es

El Diputado del Común, Rafael Yanes, se reunió con los representantes del colectivo, quienes denuncian que la empresa de vivienda pública de Canarias está aplicando un Decreto ya derogado

 

El Diputado del Común, Rafael Yanes, se reunió con representantes del colectivo ‘Acampada Reivindicativa Lolo Dorta’, quienes denuncian que la empresa de vivienda pública de Canarias, VISOCAN, está cobrando un alquiler más alto del acordado a familias con bajos ingresos en La Laguna. Además, avisan que la empresa está aplicando un decreto derogado, en lugar del actual, que facilita a las familias el hacer frente a los pagos. En la reunión estuvieron presentes los asesores de la Diputación del Común, Óliver Fariña y Andrés Briansó.

El portavoz del colectivo, Eloy Cuadra, expresó su preocupación por una situación que afecta a numerosas familias en las islas. “En Canarias hay 4.500 viviendas sociales de familias con muy bajos ingresos y, concretamente en La Laguna, en torno a 1.000”.

Cuadra también afirmó que se está cobrando el IBI a estas familias, a pesar de que existe una sentencia del Tribunal Supremo que lo prohíbe. Además, explicó que la situación podría empeorar si el Ayuntamiento de La Laguna no renueva las ayudas extraordinarias al alquiler que concedía a estas familias.

Por otro lado, solicitó que VISOCAN deje de aplicar “un decreto que lleva cuatro años derogado, el Decreto 221/2000” y añade que el actual, el Decreto 32/2020, “facilita a las familias hacer frente a los pagos del alquiler”.

El Diputado del Común, Rafael Yanes, señaló que trasladará la situación a la nueva titular de la Institución, que tomará posesión “dentro de muy pocos días”. Sin embargo, quiso aprovechar la ocasión para recordar que “Canarias tiene un problema de vivienda porque durante 30 años no se ha planificado, y hemos llegado a una situación insostenible por falta de vivienda pública”.

Además, Yanes reiteró que “en los países europeos donde se protege el derecho a la vivienda, se opta por el alquiler social que se calcula individualmente de acuerdo con la renta familiar disponible”, y añadió que “ese modelo es el que hemos propuesto en el Parlamento en el Informe Extraordinario que hicimos sobre vivienda”.

 
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Veronika Meyer nuova Difensora civica della Provincia Autonoma di Bolzano.

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  Italy

Author: National coordination of the Italian ombudsmen

Article language: it

Questa mattina Marino Fardelli in qualità di Presidente del Coordinamento Nazionale dei Difensori Civici Italiani e Difensore Civico del Lazio, ha avuto una interlocuzione telefonica per dare il più caloroso benvenuto alla nuova collega, Veronika Meyer, eletta nei giorni scorsi nuova Difensore Civico della Provincia Autonoma di Bolzano.

La conversazione telefonica ha avuto l’opportunità di discutere e condividere le tematiche affrontate nell’ultimo incontro del Coordinamento Nazionale e informare la collega sulle prossime iniziative pianificate e sulle attività in corso.

“Attendiamo con grande interesse l’opportunità di incontrare la collega – hanno affermato Marino Fardelli insieme ai vice Presidenti Marcello Pecorari e Antonia Fiordelisi – di persona durante le nostre prossime riunioni. Nel frattempo, esprimiamo i migliori auguri per il suo nuovo incarico e le diamo il benvenuto nel nostro gruppo di difensori civici”.

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ENNHRI 2024 Report on the State of the Rule of Law in the European Union published

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  Malta

Author: National Ombudsman of Malta

Article language: en

ENNHRI 2024 REPORT ON THE STATE OF THE RULE OF LAW IN THE EUROPEAN UNION PUBLISHED

May 2, 2024

The European Network of National Human Rights Institutions (ENNHRI) has announced the publication of the ENNHRI 2024 Report on the State of the Rule of Law in the European Union. Submitted to the European Commission on 23 April, the report significantly contributes to the EU’s rule of law monitoring cycle.

ENNHRI, uniting over 40 national human rights institutions across Europe, aims to promote and protect human rights throughout the region. It serves as a collaborative platform for these institutions, fostering solidarity and collective action to defend human rights and address related challenges at the European level.

The report addresses the situation in Malta, specifically relating to the establishment, independence, and effectiveness of a National Human Rights Institution (NHRI). It highlights that various national, regional, and international stakeholders have urged Malta to establish an NHRI, a recommendation prominently featured during the Universal Periodic Review of Malta.

The report encourages Malta to advance the adoption of legislative amendments swiftly and establish an NHRI in line with the UN Paris Principles.

It also highlights recent progress made by the Office of the Parliamentary Ombudsman, which joined ENNHRI in February 2024. By joining ENNHRI, the Ombudsman’s Office has committed to taking proactive steps towards achieving accreditation as an NHRI compliant with the Paris Principles.

The Ombudsman’s Office has actively pursued the establishment of a fully-fledged NHRI in Malta. It has proposed to the Maltese Government the integration of NHRI functions within its existing framework and suggested an extension of its current mandate to include a broader spectrum of human rights responsibilities. The Ombudsman Act supports this expansion, empowering the Office to address issues related to unjust, oppressive, or improper discriminatory actions by the public administration.

The Office operates with a high degree of independence. It is supported by adequate resources and enjoys financial autonomy, ensuring it can effectively uphold and advocate for expanded human rights responsibilities.

ENNHRI continues to monitor developments in Malta and stands ready to support the member institution and provide expertise on establishing and accreditation NHRIs to relevant stakeholders.

This publication and the ongoing efforts of the Ombudsman’s Office reflect a committed step towards enhancing the rule of law and strengthening human rights protection in Malta.

Documents:

ENNHRI 2024 Report on the State of the Rule of Law in the European Union

ENNHRI 2024 Report on the State of the Rule of Law in the European Union – Malta Chapter

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Pressekonferenz: Volksanwaltschaft präsentiert Jahresbericht 2023

Date of article: 02/05/2024

Daily News of: 06/05/2024

Country:  Austria

Author: Austrian Ombudsman Board

Article language: de

Achitz, Rosenkranz und Schwarz stellen ihre Arbeitsschwerpunkte vor

07. Mai 2024, 10:00 Uhr

Anhand einzelner Beschwerdefälle und Wahrnehmungen geben die Volksanwälte Bernhard Achitz und Walter Rosenkranz sowie Volksanwältin Gaby Schwarz Einblicke in die Tätigkeit der Volksanwaltschaft im Bereich der „Kontrolle der öffentlichen Verwaltung“ sowie der „Präventiven Menschenrechtskontrolle“.

 

Mit

  • Volksanwalt Mag. Bernhard Achitz
  • Volksanwalt Dr. Walter Rosenkranz
  • Volksanwältin Gaby Schwarz


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