Public Defender Meets with Regional Director of United Nations Development Coordination Office

Date of article: 28/04/2025

Daily News of: 30/04/2025

Country:  Georgia

Author: Public Defender (Ombudsman) of Georgia

Article language: en

On April 29, 2025, Levan Ioseliani, Public Defender of Georgia, and Tamar Gvaramadze, First Deputy Public Defender, met with Didier Trebucq, UN Resident Coordinator in Georgia, and Gwi Yeop Son, Regional Director of the UN Development Coordination Office (DCO) in Europe and Central Asia.

The parties discussed the human rights situation in Georgia, recent legislative changes, and the role of the Public Defender's institution in the ongoing processes, as well as the issues of cooperation between the Public Defender's Office of Georgia and UN structures.

The meeting was also attended by Fioralba Shkodra, Sustainable Development/UNSDCF Partnership and Programme Officer at the UNDCO Regional Office in Europe and Central Asia, and Anna Platonova, HeadofUNRCOOffice.

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Nasce “Capire i tuoi Diritti” – Il Difensore Civico spiegato in modo semplice.

Date of article: 30/04/2025

Daily News of: 30/04/2025

Country:  Italy

Author: Italian National Coordination of Italian Ombudsmen

Article language: it

Il Coordinamento Nazionale dei Difensori Civici delle Regioni e delle Province Autonome Italiane lancia “Capire i tuoi Diritti”, un nuovo format pensato per spiegare in modo semplice e chiaro il ruolo e le funzioni del Difensore Civico.

L’iniziativa è rivolta soprattutto a studenti, giovani under 25 e famiglie, con l’obiettivo di avvicinare le cittadine e i cittadini più giovani al mondo della giustizia amministrativa e della tutela civica.

Attraverso strumenti visivi come volantini, video, podcast e incontri nelle scuole, il format vuole rispondere a una domanda fondamentale:
“Quando e come posso rivolgermi al Difensore Civico?”

“Capire i tuoi Diritti nasce dall’esigenza di raccontare in modo comprensibile e vicino alle persone ciò che facciamo ogni giorno per tutelare i cittadini ha commentato Marino Fardelli – Presidente del Coordinamento Nazionale dei Difensori Civici italiani. È un’iniziativa che punta a rafforzare il senso civico e la fiducia nelle istituzioni.”

Il progetto sarà disponibile sul sito ufficiale del Coordinamento, con materiali scaricabili e aggiornamenti periodici.

Segui l’iniziativa e scopri come il Difensore Civico può essere una risorsa concreta anche per te e per la tua famiglia.

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El Síndic insta al Ayuntamiento de Mutxamel a garantizar el acceso electrónico completo a los expedientes administrativos

Date of article: 30/04/2025

Daily News of: 30/04/2025

Country:  Spain - Valencia

Author: Regional Ombudsman of Valencia

Article language: es

El Síndic de Greuges de la Comunitat Valenciana, Ángel Luna, ha emitido una resolución en la que amonesta al Ayuntamiento de Mutxamel por la vulneración de derechos fundamentales de una ciudadana al no facilitarle el acceso electrónico completo a un expediente administrativo en el que está implicada.

Tras la fase de investigación de la queja, el Síndic concluye que el Ayuntamiento ha vulnerado el derecho a una buena administración y el derecho a relacionarse electrónicamente con la Administración Pública, ambos reconocidos en la legislación vigente. Pese a que parte de la documentación estaba disponible online, el Ayuntamiento exigió a la interesada su comparecencia presencial para consultar documentos no digitalizados y planteó el posible cobro de tasas por copias de los mismos.

El Síndic recuerda que la Ley 39/2015 y el Real Decreto 203/2021 obligan a las administraciones a gestionar electrónicamente los expedientes y a ponerlos a disposición de los interesados de manera inmediata o, como máximo, en un plazo de diez días hábiles. La comparecencia presencial solo puede exigirse en casos legalmente previstos.

Entre las medidas recomendadas al Ayuntamiento, el Síndic insta a:

  • Implantar plenamente la administración electrónica, digitalizando los expedientes.
  • Facilitar el acceso electrónico completo a los documentos solicitados.
  • Evitar exigir comparecencias presenciales injustificadas.
  • Abstenerse de cobrar tasas por copias si el acceso electrónico no ha sido garantizado.
  • Emitir instrucciones internas para proteger de forma efectiva los derechos de las personas interesadas.

Consulta el contenido de la  resolución completa del Síndic sobre este asunto .

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Re: LGSCO Care Provider Bulletin Relaunched

Date of article: 28/04/2025

Daily News of: 30/04/2025

Country:  United Kingdom - England

Author: Local Government Ombudsmen for England

Article language: en

Ombudsman relaunches care provider bulletin 

Relaunch of Ombudsman's care provider bulletin

Have you confirmed your subscription?

Complaint file

You previously subscribed to receive our regular care provider bulletin. We will be relaunching the bulletin next month. If you want to continue receiving this please click on the link below to confirm.  

The new bulletin will be sent out every two months and will include important learning from our casework as well as news, guidance and other updates from the Ombudsman. 

Click here to confirm your subscription

 

Free training video launched

Presentation

Have you seen our video explaining what to do when someone complains? 

This short video explains to front line staff, such as care workers what they should do when someone raises a concern. The video is free for organisations to use in their internal training and induction programmes. 

You can find the video on our website. If you confirm your subscription to the bulletin you will find a link to the video and other free resources to support your organisation to deal with complaints. 

 


Care provider resources
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Link to the Ombudsman Daily News archives from 2002 to 20 October 2011