Volksanwalt Dr. Günther Kräuter empfängt den Ombudsmann für das koreanische Beschaffungsprogramm von Verteidigungsgütern - DAPA

Date of article: 12/06/2015

Daily News of: 15/06/2015

Country:  Austria

Author: Austrian Ombudsman Board

Article language: de

Volksanwalt Kräuter stellte die Aufgaben, Struktur und Arbeitsweise der österreichischen Volksanwaltschaft, so wie auch des „International Ombudsman Institutes“ vor. Ombudsmann Lee legte daraufhin dar, wie die Einrichtung des DAPA Ombudsmannes arbeitet und in welchen Fällen sein Büro aktiv wird. Dabei werden hauptsächlich Beschwerden entgegen genommen, in denen Korruption zwischen Rüstungsproduzenten und den eigenen Mitarbeitern vermutet wird.
Obwohl die Volksanwaltschaft sich nicht mit derartigen Korruptionsfällen beschäftigt, fand ein reger Austausch der beiden Institutionen statt. 

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Ombudsman Dr. Günther Kräuter meets with the Korean Ombudsman for the Defense Acquisition Program Administration - DAPA

Date of article: 12/06/2015

Daily News of: 15/06/2015

Country:  Austria

Author: Austrian Ombudsman Board

Article language: en

Ombudsman Kräuter presented the tasks, structure and functioning of the Austrian Ombudsman Board and the "International Ombudsman Institute". Ombudsman Lee thereafter gave a short insight into how the institution of the DAPA Ombudsman functions and which cases fall under the competency of his office, the main area of work for the DAPA Ombudsman being claims where corruption is suspected between arm producers and employees of the DAPA.

Although the Austrian Ombudsman Board does not deal with such cases of corruption, a lively exchange took place between the two institutions.

 

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Deux fillettes retenues en zone d’attente à Roissy

Date of article: 12/06/2015

Daily News of: 15/06/2015

Country:  France

Author: National Ombudsman of France

Article language: fr

Le Défenseur des droits, Jacques Toubon, a été saisi le 8 juin par RESF (Réseau Education Sans Frontières) de la situation de la petite Fanta Doumbia retenue en zone d’attente à Roissy pendant plusieurs jours. Selon la pratique habituelle, la chargée de mission compétente est entrée en contact avec l’administrateur ad hoc de l’enfant pour vérifier les procédures en cours. L’enfant a été libérée le 10 juin et remise à ses parents. Le Défenseur des droits poursuit son enquête sur les circonstances d’une retenue qui parait anormale.

S’agissant de la jeune Andréane de nationalité française, le Défenseur des droits n’a pas été saisi par les personnes concernées. Il s’est saisi d’office dès qu’il a eu connaissance des faits.

Ces deux cas démontrent l’incertitude juridique des retenues en zones d’attente, tout particulièrement lorsqu’elles concernent des mineurs. C’est la raison pour laquelle le Défenseur des droits avait, dans son avis au Parlement de novembre 2014, recommandé la fin des privations de liberté à la frontière pour tous les mineurs isolés demandeurs d’asile quelle que soit leur nationalité, et leur admission sur le territoire en vue d’un placement aux fins d’éclaircir leur situation individuelle. A l’occasion du retour du projet de loi sur l’asile, devant l’Assemblée nationale, le Défenseur des droits présentera de nouveau cette proposition à la lumière de ces nouveaux incidents.

Par ailleurs, dans son rapport sur le suivi de la Convention Internationale des droits de l’Enfant, publié le 9 juin, le Défenseur des droits recommande d’inscrire dans la loi l’interdiction, sur l’ensemble du territoire français, des mesures privatives de liberté pour les enfants de migrants, qu’ils soient placés en zone d’attente ou en centre de rétention administrative.

Enfin, le Défenseur des droits signale, en outre, qu’il vient d’être saisi de la situation de trois enfants âgés de 7 ans, 4 ans et 19 mois, de nationalité kosovare, actuellement placés avec leurs parents au centre de rétention du Mesnil-Amelot.

 

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Only one in three people complain to a public service when they are unhappy, according to new research

Date of article: 13/06/2015

Daily News of: 15/06/2015

Country:  United Kingdom

Author: Parliamentary and Health Service Ombudsman

Article language: en

New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.

The research by the Parliamentary & Health Service Ombudsman service is based on the results of a national survey - carried out in March and which questioned 4,263 people - to gauge the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.

The data shows that people overwhelmingly support the right to complain and that 90% feel that if they are unhappy with a public service they should complain.

When it comes to actually making a complaint - to a hospital, GP or jobcentre, for example - the research reveals a gap between what people believe they should do and what they actually do.

According to the data, almost two in three people that are unhappy with a public service don't actually make a complaint and 29% of those say they believe that complaining will not make a difference.

The research finds the following other reasons why people who feel unhappy with a public service don't complain:

  • 14% think it would be more hassle than it was worth
  • 9% feel it would be too time consuming
  • 7% don't know where to go to make a complaint
  • 6% don't think it will be taken seriously

Parliamentary and Health Service Ombudsman Julie Mellor said:

"People are reluctant to make complaints to public services even though they think it is right to complain. Too many people don't know how to complain and feel that if they do it won't make a difference. This means concerns are going unheard or unaddressed.

"Public service providers need to focus on being open and honest when things go wrong. If not, we lose opportunities to learn from mistakes and improve how public services are delivered.

"We have to make complaining more simple and accessible so people have the confidence to complain. That's why we are delighted that the government has made a firm commitment to create a single Public Service Ombudsman covering all public services for England - including health and social care - and UK non-devolved services to make it easier for people to get justice when things go wrong."

Notes to editors

  1. For more information please contact press officer Steven Mather on 0300 061 4324 or email steven.mather@ombudsman.org.uk.
  2. You can view the results of the research on the Parliamentary and  Health Service Ombudsman website here: http://www.ombudsman.org.uk/improving-public-service/research/what-people-think-of-complaining/_nocache
  3. All figures from the research, unless otherwise stated, are from YouGov Plc. Total sample size was 4,263 adults. Fieldwork was undertaken between 1-7 April 2015. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).
  4. The precise figure for those who are unhappy with a public service in the ombudsman's remit and actually complain is 34%. Those that don't complain despite being unhappy is 64%.
  5. The Parliamentary and Health Service Ombudsman investigates complaints which haven't been resolved locally by the NHS in England or by UK government departments and their agencies, such as the Department for Work and Pensions, the DVLA, the Passport Office and the Highways Agency.
  6. The Ombudsman service investigates approximately 4,000 complaints a year and upholds around 37%.
  7. In 2014-15 approximately 79% of the Parliamentary and Health Service Ombudsman's investigations were about the NHS in England and 21% were about UK government departments and their agencies.
  8. The Parliamentary and Health Service Ombudsman has led the call for a single public service ombudsman covering all public services delivered in England and matters reserved to the UK.
  9. In particular, we are seeking changes that will give:
    • one service covering all public services delivered locally and nationally in England and all UK non-devolved services
    • citizens the right to choose to come to us directly or through a representative e.g. MP, and in a variety of forms, including by digital communication.
    • powers to conduct special investigations, particularly where there is evidence of potential service failure experienced by those vulnerable and marginalised groups least likely to complain.
  10. The Cabinet Office is currently running a consultation on a Public Service Ombudsman due to close on 16 June.
  11.   As part of the package of measures contained in the Queen's Speech in May 2015 the Government announced its intention to bring forward a draft Bill to establish a single public services ombudsman. The contents of this Bill will be informed by the outcome of the Cabinet Office consultation on ombudsman reform.

 

Contact: Steven Mather

Phone: 0300 061 4324

 

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El Diputado del Común se une a la conmemoración del Día Internacional contra el Trabajo Infantil

Date of article: 15/06/2015

Daily News of: 15/06/2015

Country:  Spain - Canary Islands

Author: Regional Ombudsman of the Canary Islands

Article language: es

Jerónimo Saavedra aboga por combatir las causas que favorecen que se genere esta grave injusticia social
 

Santa Cruz de La Palma, a 12 de junio de 2015.- El Diputado del Común, Jerónimo Saavedra, se une a la conmemoración del Día Internacional contra el Trabajo Infantil, que fue constituido en el año 2002 por la Organización Internacional del Trabajo (OIT) con el objetivo de combatir esta grave problemática, con la participación de los gobiernos, las empresas, los sindicatos y la sociedad civil.

En este año 2015, el Día Internacional contra el Trabajo Infantil ha puesto el acento en la necesidad de impulsar una educación de calidad, gratuita y obligatoria para todos los niños hasta que por lo menos cumplan la edad mínima de admisión al empleo.Cabe señalar que el Fondo de las Naciones Unidas (UNICEF) define el trabajo infantil como el trabajo excesivo realizado por niños con consecuencias negativas para su adecuado desarrollo físico, mental o emocional y que, además, les priva de una educación que merecen.

Las cifras sobre el trabajo infantil son de una enorme gravedad, ya que se estima que en la actualidad hay 215 millones de niños que padecen esta situación y 115 millones de ellos están realizando trabajos peligrosos.

Jerónimo Saavedra coincide en la importancia de promover una educación universal, gratuita y de calidad para combatir esta situación, haciendo valer los derechos que protegen a los menores en cuestiones tan fundamentales como su salud, bienestar y educación.

Saavedra señala además que es necesario atacar las causas que están detrás de esta situación, que en muchos casos refleja un sistema esclavista encubierto en pleno siglo XXI, y que representa un grave problema de justicia social, como el subdesarrollo económico; la pobreza en las familias o la existencia de redes de explotación infantil.

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