Ombudsman opens investigation to promote transparency of "trilogues"

Date of article: 28/05/2015

Daily News of: 28/05/2015

Country:  EUROPE

Author: European Ombudsman

Article language: en

The European Ombudsman, Emily O'Reilly, has opened an investigation into the transparency of "trilogues" with a view to boosting transparent law-making in the EU. Trilogues are informal negotiations between the European Parliament (EP), the Council and the Commission aimed at reaching early agreements on new EU legislation.

The Ombudsman has asked the three institutions for information about their disclosure policies on trilogue documents, including details of meetings, documents relating to ongoing trilogues, minutes or notes drawn up after such meetings, as well as lists of participants. She is expecting a reply by 30 September 2015. In order to get a full overview of the documents exchanged during trilogue negotiations, the Ombudsman will inspect the same two trilogue files in each of the three institutions. The files she has chosen are those concerning the Clinical Trials Regulation and the Mortgage Credit Directive.

Emily O'Reilly explained: "Trilogues are where deals are done that affect every EU citizen. They are now an established feature of how the EU adopts laws. European citizens, businesses and organisations should be able to follow each stage of the law-making procedure and to understand how the negotiators arrive at the endpoint. Parliament, Council and Commission have a Treaty obligation and an interest in legislating as openly as possible to maintain public trust."

In the EU's co-decision procedure, Parliament and Council must jointly adopt legislative proposals submitted by the Commission. While the procedure can entail up to three readings, the increased use of trilogues has meant that around 80% of EU laws are now agreed at first reading. An estimated 1500 trilogue meetings took place over the past five years.

The opening letters in this investigation are available here.

The Ombudsman's Annual Report 2014

Lack of transparency, ethical issues, such as conflicts of interest, and problems with citizens' participation in EU decision-making were among the concerns citizens, companies, and other complainants brought to the Ombudsman's attention in 2014. The complete Annual Report 2014 is available here.

The European Ombudsman investigates complaints about maladministration in the EU institutions and bodies. Any EU citizen, resident, or an enterprise or association in a Member State, can lodge a complaint with the Ombudsman. The Ombudsman offers a fast, flexible, and free means of solving problems with the EU administration. For more information: www.ombudsman.europa.eu

For press inquiries: Ms Gundi Gadesmann, Head of the Media and External Relations Unit, tel.: +32 2 284 26 09, Twitter: @EUombudsman

 

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Twinning Projekt: Kick-off in Mazedonien

Date of article: 28/05/2015

Daily News of: 28/05/2015

Country:  Austria

Author: Austrian Ombudsman Board

Article language: de

Anlässlich des Twinning Projektes zwischen der mazedonischen Ombudsmann-Einrichtung, der österreichischen Volksanwaltschaft und dem Ludwig Boltzmann Institut für Menschenrechte fand am 18. und 19. Mai ein Kick-off Event in Skopje, Mazedonien statt. Von Seiten der österreichischen Volksanwaltschaft nahmen Volksanwältin Dr. Brinek, der stellvertretende Geschäftsbereichsleiter Dr. Kastner sowie die Leiterin des OPCAT-Sekretariates Maga Victoria Schmid teil.

Das Kick-off Event bot die Möglichkeit, das Projekt vorzustellen und NGOs sowie die breite Öffentlichkeit über die Ziele, Möglichkeiten und Grenzen des Twinning Projektes zu informieren. Zu diesem Anlass betonte Volksanwältin Dr. Brinek die gute Zusammenarbeit, die anlässlich dieses wichtigen Projektes zwischen dem Büro des Ombudsmannes der Republik Mazedonien, dem Ludwig Boltzmann Institut für Menschenrechte sowie der österreichischen Volksanwaltschaft stattgefunden habe.

Das Twinning Projekt zielt auf die Stärkung der Kapazitäten von Ombudsmann-Institutionen in Mazedonien ab, damit diese ihr Mandat zum Schutz der Grundrechte und Grundfreiheiten besser ausüben können. Darüber hinaus, ist es ein wichtiges Ziel des Projektes, die Sichtbarkeit und Transparenz der Arbeit der Ombudsmann-Einrichtungen - besonders in ländlichen Gebieten - zu erhöhen.

Das Projekt ist im April 2015 angelaufen und ist auf die Dauer von acht Monaten ausgelegt.

 

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Ombudsman hospital investigation finds people are afraid to complain

Date of article: 26/05/2015

Daily News of: 28/05/2015

Country:  Ireland

Author: National Ombudsman of Ireland

Article language: en

An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.

The investigation also found that people do not complain as they do not believe it would make any difference. The report of the investigation, Learning to Get Better, was published today, Wednesday 27 May. The Ombudsman carried out the investigation as he was concerned that his Office was receiving very few complaints about the healthcare system compared with Ombudsman offices in other countries.

Speaking at a seminar to launch the report the Ombudsman said:

"Complaints are a vital early warning system for hospitals and other health services. I wonder if the tragic events seen in Áras Attracta and the Midlands Hospital Portlaoise, could have been avoided if those complaints that were made were dealt with properly."

The seminar was also addressed by Sir Robert Francis, author of the seminal report into the failures at the Mid Staffordshire NHS Trust in the UK, and by Tony O'Brien, Director General of the HSE, who set out how the HSE intends to improve complaint handling in public hospitals.
The Ombudsman has recommended that the HSE and each hospital put an action plan in place to:

  • Make it easy for people to complain
  • Ensure that people have access to an effective independent advocacy service
  • Establish a single, consistent complaints system
  • Investigate the most serious complaints independently.

 

The Office of the Ombudsman will be monitoring the implementation of the action plans to ensure that improvement is achieved and sustained. The report follows an extensive investigation by the Ombudsman's Office which listened to the public, hospital staff, representative groups, and involved site visits to a selection of hospitals.

Today's seminar was attended by representatives of the HSE, the Department of Health, health groups, and almost all hospital groups and major hospitals.
The Ombudsman's report, 'Learning to Get Better - How Public Hospitals Handle Complaints' is available on the Ombudsman's website.


Background

'Learning to Get Better' is the first 'own initiative' investigation by the Ombudsman since the Office was established over 30 years ago. Complaints to the Ombudsman about healthcare represent 20% of all complaints received. This is very low compared with other jurisdictions such as Northern Ireland (over 60% investigated) and the UK Parliamentary and Health Services Ombudsman (80%).

The Ombudsman set out to find out why. The investigation was the most extensive investigation carried out by the Office and involved surveys of all public hospitals, site visits to a sample of hospitals, interviews with front line and senior hospital staff, focus groups with members of the public, consultations with health sector and advocacy groups, and a review of complaints dealt with by some hospitals.

The investigation discovered that many users of hospital services:

  • are afraid to complain because of possible repercussions for their own or their loved one's treatment
  • do not believe anything would change as a result of complaining
  • find it difficult to discover how to complain and are frustrated at delays, incomplete answers and failure to provide proper apologies.

As a result, the Ombudsman has made a number of recommendations, and has asked the HSE and each of the voluntary hospitals, to develop an action plan in order to monitor the implementation of his recommendations.

 

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Reunión del Defensor del Pueblo Andaluz con la Unión de Consumidores de Andalucía

Date of article: 28/05/2015

Daily News of: 28/05/2015

Country:  Spain - Andalucía

Author: Regional Ombudsman of Andalucía

Article language: es

El Defensor del Pueblo Andaluz y la Unión de Consumidores de Andalucía (UCA) dialogan sobre los principales problemas que afectan a las personas consumidoras en relación con la prestación de servicios económicos de interés general, como el suministro de agua o energía, los servicios financieros y las telecomunicaciones, y acuerdan colaborar en la protección y promoción de los derechos de las personas consumidoras y usuarias.

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Encuentro con el Laborario Jurídico de Desahucios, de Córdoba

Date of article: 28/05/2015

Daily News of: 28/05/2015

Country:  Spain - Andalucía

Author: Regional Ombudsman of Andalucía

Article language: es

El equipo del Defensor del Pueblo Andaluz ha mantenido un encuentro con el Laboratorio de Desahucios de Córdoba para conocer in situ el trabajo que están desarrollando en materia de vivienda y mantener un intercambio de experiencias de las actuaciones que viene realizando la Institución Andaluza en defensa de los ciudadanos y ciudadanas al derecho a la vivienda. 

La actividad de este laboratorio es una experiencia docente innovadora que compagina la formación jurídica del alumnado con la investigación, dotando esta formación universitaria con contenidos comprometidos con la sociedad actual.

Durante el encuentro, los alumnos expusieron los proyectos de investigación de los últimos años y los que han trabajado en el presente curso, que presentarán en el Parlamento de Andalucía el próximo 2 de junio, y que versan sobre:

- Anteproyecto de ley de las tenencias intermedias como alternativa para garantizar la función social de la vivienda

- La necesidad de ratificar la Carta Social Europea por el Estado Español como garantía de la vivienda en cuanto bien jurídico y derecho humano

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