A partir del 4 de diciembre entra en vigor el Decreto 472/2019, de 28 de mayo, que regula las hojas de quejas y reclamaciones de las personas consumidoras y usuarias en Andalucía y su tramitación administrativa. Este Decreto introduce importantes novedades que afectan tanto al formato de las hojas de quejas y reclamaciones, como al procedimiento de tramitación de las mismas. Asimismo, introduce una...

The Danish Parliament, Folketinget, has elected Dr. jur. Niels Fenger as new Parliamentary Ombudsman. He will succeed Mr. Jørgen Steen Sørensen who has taken up an appointment as a Justice of the Danish Supreme Court. Mr. Niels Fenger comes from a position as High Court judge with the Eastern High Court of Denmark. Previously, he was, among other things, Professor of Administrative Law at the University...

Die Leiterin der Antidiskriminierungsstelle des Landes Schleswig-Holstein, Samiah El Samadoni, hat heute ihren Tätigkeitsbericht für die Jahre 2017 und 2018 vorgestellt. „Während im Arbeitsleben wieder Benachteiligungen wegen einer Behinderung und des Geschlechts den Schwerpunkt bildeten, war die Diskriminierung im Alltag aufgrund einer Behinderung oder der ethnischen Herkunft das Hauptberatungsfeld“, resümierte El Samadoni. Die Anzahl an Beratungsfällen stieg im Vergleich zu den vorherigen Berichtszeiträumen von 139 Fällen (2013/2014) und 325 Fällen (2015/2016) auf 341 Eingaben (2017/2018). Insgesamt wurden damit seit dem Bestehen der Antidiskriminierungsstelle bis zum 31. Dezember 2018  805 Fälle bearbeitet. 

SPSO Complaints Improvement Conference

We would like to draw your attention to our upcoming SPSO Complaints Improvement Conference which will take place on Tuesday 25 February 2020 at Tynecastle Park, Edinburgh.  We hope you and colleagues from your organisation will be interested in attending as the conference will focus on best practice in complaint handling – especially learning from complaints.  There will be a mixture of presentations and workshops on topics such as resolution, supporting staff and vulnerable people through the complaints process, the use of social media by complainants and the revisions to the on the recent review of the model Complaints Handling Procedure (CHP). 

The attached flyer sets out our agenda for the day and guest speakers.

The event will also be an excellent opportunity to network with sector colleagues. 

It is not a public event, but is designed for public sector staff, advice agencies and academics for whom learning from complaints to improve services is a key part of their work or research.  Specifically, it will be of interest to:

• Those with lead responsibility for monitoring and improving organisational performance
• Managers responsible for organisational learning from complaints
• Quality Assurance Managers
• Complaints and customer service managers, including staff who handle and investigate complaints
• Organisations with an interest in consumer redress.

Please feel free to share this information with other contacts in your organisation who you think would be interested.

Cost per delegate is just £100.00.  For further information and to book a place please visit https://www.spso.org.uk/news-and-media/spso-conference-2020

We hope we’ll be able to welcome you in February.

Scottish Public Services Ombudsman

 

Communications Team | Scottish Public Services Ombudsman

SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS.

DD: 0131 240 2990 | Tel: 0800 377 7330 |  http://www.spso.org.uk

 

Booking for our SPSO Complaints Improvement Conference on Tuesday 25 February 2020 in Edinburgh is now available at https://www.spso.org.uk/news-and-media/spso-conference-2020 

 

We also have a Freepost address: FREEPOST SPSO

If you would like to visit us in person, please call 0800 377 7330 to arrange an appointment.

We are delighted to announce that Peter Tyndall has been reappointed as Ireland’s Ombudsman and Information Commissioner. He was first appointed to the roles in December 2013.

In 2016, he was elected President of the International Ombudsman Institute. Ireland will host the World IOI Conference in Dublin from 17 to 22 May 2020.

As Ombudsman, Peter Tyndall is also a member of the Standards in Public Office Commission, the Commission for Public Service Appointments, the Referendum Commission, and the Constituency Committee.

As Information Commissioner Peter Tyndall is also the Commissioner for Environmental Information.

Irish President Michael D. Higgins reappointed Peter Tyndall for a second six year term-of-office on 3 December 2019.