Date of article: 18/02/2019
Daily News of: 20/02/2019
Country: 
Greece
Author: Greek Ombudsman
Article language: en
The Greek Ombudsman, a constitutionally endorsed independent authority, is celebrating its 20th anniversary. More than 1.000.000 citizens who have come to contact with the services of the Authority throughout the years — accordingto the data held by the Ombudsman — are also celebrating with us.
Date of article: 20/02/2019
Daily News of: 20/02/2019
Country: 
Belgium
- Wallonia and Federation of Wallonia-Brussels
Author: Regional Ombudsman of Wallonia and Federation of Wallonia-Brussels
Article language: fr
Ces 14 et 15 février, le Médiateur est allé à la rencontre des Mandataires pour faire connaître ses services mais aussi présenter son projet de médiation communale aux nouveaux élus.
20-02-2019
Date of article: 19/02/2019
Daily News of: 19/02/2019
Country: 
France
Author: National Ombudsman of France
Article language: fr
Yasmine cherche un moyen pour que sa mère âgée n’ait plus à faire de longs trajets pour jeter ses ordures.
La mère de Yasmine doit porter ses ordures ménagères à un nouveau point de collecte situé à 300 m de chez elle, mais elle est trop âgée et affaiblie pour le faire. Yasmine se demande si la commune dans laquelle réside sa mère ne devrait pas l’aider à trouver une autre solution.
Depuis 2016, les communes et intercommunalités ont la possibilité d’organiser la collecte des ordures ménagères, en plus des déchets recyclables, par points d’apport volontaire et non plus obligatoirement en porte à porte. Cependant, ce mode de collecte doit garantir aux habitants une qualité de service équivalente à la collecte en porte à porte.
Le Défenseur des droits a eu l’occasion de rappeler, dans un rapport sur le sujet publié fin novembre 2018, qu’une attention particulière devait être apportée aux usagers les plus fragiles (personnes âgées, en situation de handicap, ayant des difficultés de déplacement, etc.).
Comme Yasmine, vous pouvez donc contacter la commune ou l’intercommunalité afin de demander une adaptation de la collecte en fonction d’une situation particulière. N’hésitez pas à joindre des justificatifs et à vérifier si d’autres personnes résidant au même endroit sont également concernées par cette demande d’adaptation, cela permettrait d’appuyer votre démarche.
Dans le cas où l’adaptation de la collecte serait refusée, prenez contact avec le Défenseur des droits ou l’un de ses délégués territoriaux.
Une rubrique réalisée en partenariat avec le Défenseur des droits.
Date of article: 18/02/2019
Daily News of: 19/02/2019
Country: 
Spain
- Aragón
Author: Regional Ombudsman of Aragón
Article language: es
En Zaragoza a 18 de febrero de 2019
Date of article: 18/02/2019
Daily News of: 18/02/2019
Country: Spain
- Catalonia
Author: Regional Ombudsman of Catalonia
Article language: en
18/02/2019
The institution has received dozens of complaints and has processed numerous files related to events that occurred on October 1st and 26th, facts that are at the core of the cause
Omitting the contributions of the Ombudsman may affect the right of defence of the parties that have requested his appearance
This matter will be brought into the attention of international human rights organizations and other European Ombudsmen
The Ombudsman, regarding the decision of the Supreme Court to exclude his testimony in the hearing of special cause 20907/2017, considers that it is incomprehensible, given his task of defence of rights and freedoms, by means of which he has received numerous complaints that could be provided as objective data. This may deprive the Court of its role of seeking the truth of the facts that focus the trial and the circumstances that surround them. In addition, he notes that omitting the contributions of the Ombudsman may affect the right of defence of the parties that have requested their appearance.
It should be recalled that the Catalan Ombudsman is the institution of Catalonia that, by statutory mandate, is in charge of the defence of fundamental rights and freedoms recognized in the Constitution, the Statute and international treaties. In this condition, and beyond the reports on rights and freedoms submitted during this period, the Catalan Ombudsman has received dozens of complaints and has processed numerous files related to events that occurred on October 1 and 26, facts that are in the core of the criminal case that is diluted to the Supreme Court. Likewise, the Ombudsman has been in direct contact with many of the circumstances that have surrounded the facts that are the object of the trial, and especially those that have affected the rights of people, which is why the exclusion of his testimony may mean depriving the Court of knowledge of facts relevant to the case.
With regard to the argument of the Supreme Court in the ruling of February 1st, 2019, the ombudsman, Rafael Ribó, shows that the direct testimony and before the Court of the facts indicated in his reports regarding the object of the trial, far from being excessive or expressing a subjective assessment, would have helped to clarify them. The aforementioned ruling rejects the appearance because “the reports submitted by the Ombudsman are available on the web, constitute a well-known fact and do not require additional explanations or evaluative reflections by its author”.
In the consideration of questions prior to the oral hearing, held on Thursday, February 14th, the president of the Second Chamber has once again rejected the testimony of the Catalan ombudsman. In the upcoming days, the Catalan ombudsman will bring this matter to the attention of international human rights organizations and other European Ombudsmen.
