(AOMF) Lettre d'information - Décembre 2023
Date of article: 12/12/2023
Daily News of: 21/12/2023
Country: WORLD
Author: Association des Ombudsmans et Médiateurs de la Francophonie
Article language: fr
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Date of article: 12/12/2023
Daily News of: 21/12/2023
Country: WORLD
Author: Association des Ombudsmans et Médiateurs de la Francophonie
Article language: fr
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Date of article: 20/12/2023
Daily News of: 21/12/2023
Country: United Kingdom
- Scotland
Author: Scottish Public Services Ombudsman
Article language: en
In this month’s edition of the Ombudsman’s findings, we highlight the importance of taking good notes during a complaints investigation and using these to help communicate openly with the complainant.
This month we published decision reports from 18 complaints investigated by the Ombudsman. Fourteen of these were about Health services and four were about Local Government.
The outcome of these 18 complaints were
We made 47 recommendations to public bodies. Twenty-five of these were about steps public bodies could take to learn and improve from the complaint. A further eight recommendations were made to help public bodies improve their complaint handling.
Several of these recommendations were made to ensure that correct guidance, policies and/or procedures are followed. This is critically important, particularly in a healthcare setting where these are in place to ensure patient care and safety is maintained.
We also made several recommendations that highlight the importance of taking good notes, recording discussions as best as possible, and that outcomes of any investigations are fed back to relevant staff
for learning and improvement.
Did you know – we run two training courses for complaints handlers?
Why not take a look and if you have any questions or would like to know more, get in touch.
All our published decision reports can be read in full on our website.
Updated: December 20, 2023
Date of article: 21/12/2023
Daily News of: 21/12/2023
Country: EUROPE
Author: European Ombudsman
Article language: en
The Ombudsman has found maladministration in the European Commission’s refusal to provide access to documents concerning greenhouse gas emissions of the ceramics industry reported under the EU's emissions trading system (EU ETS).
The Ombudsman said the Commission’s refusal to grant access was particularly worrying given the importance of ensuring transparency and participation in environmental decision-making.
An environmental organisation sought information, including data on emissions from ceramics plants in EU Member States, to participate in the review of reference documents for the implementation of the Industrial Emissions Directive for the EU’s ceramics industry.
As a party to the Aarhus Convention, the EU has an obligation to ensure a high level of public access to environmental information and public participation in decision-making relating to the environment. Citizens also have particularly strong access to documents rights when it comes to information concerning emissions into the environment.
The Ombudsman disagreed with the Commission’s reasoning that the requested documents did not include more information on emissions into the environment than what was already publicly available. She also disagreed with the Commission’s assessment that there was no overriding public interest in disclosure of the documents.
The Ombudsman plans to bring the results of this inquiry to the attention of the European Parliament. She is also considering conducting a broader inquiry into how the Commission interprets the scope of environmental information and information related to emissions into the environment.
Date of article: 21/12/2023
Daily News of: 21/12/2023
Country: EUROPE
Author: European network of equality bodies - EQUINET
Article language: en
#StandardsForEqualityBodiesProvisional Deal Reached on New Standards for Equality Bodies Measuring Standards for Equality Bodies: Indicators for Self-Assessment |
Date of article: 21/12/2023
Daily News of: 21/12/2023
Country: EUROPE
Author: European Union Agency for Fundamental Rights
Article language: en
When
-
Where
Vienna
Austria
Organised By
FRA
Website
FRA event
The next Fundamental Rights Forum will take place in Vienna on 11 and 12 March 2024. It will unite policymakers, thought leaders, human rights defenders, corporate executives, artists, and other influential figures with a simple goal: to embrace human rights for Europe’s brighter future.
The Fundamental Rights Forum 2024 will focus on the most pressing human rights challenges related to climate change, technological advances and the threats to democracy and civic space.
It will be an opportunity for participants to connect, reflect, and act through the three pillars that will underpin the activities taking place at the event:
The Vienna City Hall will once again host the Forum, with both in-person participation and online live streaming.
For more information, visit: https://fundamentalrightsforum.eu/.
Follow #RightsForum24 for more updates!